Conditions of Sale - Rev. August 2026

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Our Role
Finesse Furniture Ltd acts solely as an introducing agent for an established furniture manufacturer in China ("the Factory"), with whom we have worked since 1992. We do not manufacture, sell, import or resell Chinese rosewood furniture. Our role is limited to introducing customers to the Factory, from which we receive a commission. Customer testimonials can be viewed on our website: https://www.rosewoodfurniture.co.uk/rosewood-furniture-testimonials.asp

Quotations and Orders
We will obtain a quotation from the Factory based on your requirements. If you decide to proceed, the Factory will issue an invoice directly to you. Your purchase contract is solely between you and the Factory. Finesse Furniture Ltd is not a party to that contract and accepts no contractual liability in relation to your purchase. Payment is made directly to the Factory. A PayPal invoice will be issued, allowing you to pay by credit or debit card and benefit from PayPal's buyer protection. If you decide not to proceed before the Factory issues an invoice, you are under no obligation.

UK Import Regulations
Finesse Furniture Ltd has not imported or resold Chinese rosewood furniture since 2016 following the introduction of the EU Timber Regulation (EUTR).At that time, and again following confirmation from the UK Government in March 2024, we were advised that private individuals could import furniture for their own personal use. However, UK timber import regulations have since changed. From 2026, Importers are required to provide full traceability documentation showing the origin of the timber from the point at which it was originally felled. Although our Factory can provide purchase invoices and VAT documentation confirming the rosewood was legally purchased, it cannot provide the historic traceability documentation now required because of the age of the timber. As a result, Chinese rosewood furniture can no longer be imported into the United Kingdom under the current regulations. These regulatory changes are outside the control of both the Factory and Finesse Furniture Ltd.

Customs and Import Requirements (Outside the UK)
Customers outside the United Kingdom are responsible for checking with their own Customs and Excise authorities before placing an order to confirm:
• that the furniture may legally be imported;
• what documentation is required;
• any VAT, import duties, taxes or port charges payable.
The Factory can provide documentation confirming that the timber was legally purchased but cannot provide individual timber origin certificates because of the age of the wood. Finesse Furniture Ltd accepts no responsibility for customs delays, import restrictions, documentation requirements or additional charges imposed by any country's customs authorities. 

Payment Terms
• 30% deposit upon receipt of the Factory's invoice. • 70% balance after you have approved photographs of the completed furniture and before shipment.

Shipping Insurance
Marine insurance covers loss or damage occurring during transport between the Factory and the destination port. If any damage is visible when the shipment arrives, the crate should be inspected immediately before leaving the port and any damage reported without delay. All risks Insurance covers the replacement of damaged furniture but does not cover the cost of re-shipping replacement items. Neither the Factory nor Finesse Furniture Ltd accepts liability for re-shipping costs.If you arrange collection from the port using a third-party transport company, we strongly recommend that adequate insurance is obtained for transport from the port to your home.

Delivery
When your shipment arrives, the destination port agent will contact you regarding customs clearance, port charges, VAT (where applicable) and any import duties. You may either collect the furniture yourself or arrange onward delivery.

Colour and Natural Timber
Every item is individually handmade from solid rosewood. Natural variations in colour, grain, texture and figure are an inherent characteristic of solid timber and should be expected. Photographs on our website are provided as a guide only. Actual colours may vary because of natural timber variation, lighting conditions and photographic reproduction.

Movement of Solid Panels
Solid wood naturally expands and contracts in response to changes in temperature and humidity. Our furniture is constructed using traditional floating-panel techniques that allow for this natural movement.During the acclimatisation period, occasional settling noises are normal. Minor panel movement or small surface splits may occasionally occur and can usually be repaired by a qualified French polisher once the furniture has acclimatised, typically after approximately three months.

VAT
Finesse Furniture Ltd is no longer VAT registered since 2022 and therefore does not charge UK VAT on cushion sales. Customers should note that HM Revenue & Customs or their local customs authority may charge VAT, import duties or other taxes when goods enter their country.