Conditions of Sale

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Conditions of Sale – Revised June 2026

Our Role
Finesse Furniture Ltd acts solely as an introducing agent for an established furniture manufacturer in China ("the Factory"), with whom we have worked since 1992. We receive a commission from the Factory but do not sell, import or resell Chinese rosewood furniture directly. You can read customer testimonials on our website.  https://www.rosewoodfurniture.co.uk/rosewood-furniture-testimonials.asp


Quotations and Orders

We will obtain a quotation from the Factory based on your requirements. If you decide to proceed, the Factory will issue the invoice directly to you. The purchase contract is between you (the customer) and the Factory only. Finesse Furniture Ltd is not a party to the contract. Payments can be made directly to the Factory. The Factory will send you a PayPal invoice. This way you can pay using a credit card for your full protection and you also have the backing of PayPal protection.

UK Import Regulations

Since the introduction of the EUTR regulations in 2017, Finesse Furniture Ltd has not imported or resold Chinese rosewood furniture. We were advised by the UK Government in 2017, with confirmation again in March 2024, that imports for personal use were permitted. Click here to see the reply.  As regulations may change from time to time, customers are responsible for confirming current import requirements with the relevant UK Government department before ordering.

Payment Terms

• 30% deposit upon receipt of the Factory invoice.
• 70% balance after you approve photographs of the completed furniture before shipment.

If you decide not to proceed before the invoice is issued, there is no obligation.

Our Service
We provide quotations, advice and communication between you and the Factory throughout the process. There is no additional charge for this service beyond the quoted purchase price.

Customs and Import Requirements - UK and Other Countries

It is your responsibility to confirm with your country's Customs and Excise authorities:

• that the furniture may be imported;
• what documentation is required;
• any taxes, VAT, duties or port charges payable.

The Factory can provide VAT documentation confirming the timber was legally purchased but cannot provide individual timber origin certificates due to the age of the wood.
Finesse Furniture Ltd accepts no responsibility for customs delays, import restrictions or documentation requirements imposed by your country.

Manufacture and Shipping

Manufacture normally takes around 8 weeks. Before shipping, the Factory will send photographs for your approval. Furniture is then packed in heavy-duty plywood crates and shipped to your chosen port. Shipping schedules are estimates and may be affected by weather, port congestion or other circumstances beyond our control.

Insurance

Marine insurance covers damage occurring between the Factory and the destination port. If damage is visible when the shipment arrives, the crate should be inspected immediately before leaving the port and any damage reported without delay. Insurance covers replacement of damaged furniture but does not cover re-shipping costs. Neither the Factory nor Finesse Furniture Ltd accepts liability for re-shipping charges. If a third-party haulier collects your furniture, we recommend they provide insurance from the port to your home.

Delivery

When your shipment arrives, the port agent will contact you regarding port charges, VAT and customs clearance. You may collect the furniture yourself or arrange onward delivery. We can recommend a removal company if required.

Colour and Natural Timber

As all furniture is handmade from solid rosewood, natural variations in colour and grain should be expected. Colours shown on our website are intended as a guide only and may vary due to lighting, photography and the natural characteristics of the timber.

Solid Wood Movement

Solid wood naturally expands and contracts with changes in humidity and temperature. Our furniture is constructed with floating panels to accommodate this movement. Occasional settling noises are normal during acclimatisation. Minor panel movement or small splits may occasionally occur and can usually be repaired by a professional French polisher after the furniture has acclimatised for approximately three months.

Smaller Items

Smaller items such as cushions, handles and accessories are normally sent by tracked parcel or EMS air freight. Delivery times are estimates and cannot be guaranteed.

VAT
Finesse Furniture Ltd is no longer VAT registered and does not charge VAT on cushion sales. However, HMRC or your local customs authority may apply VAT or import charges when goods enter your country.

Questions
If you have any questions before placing an order, please contact us. We will be happy to assist.